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Director, Support

Company Overview

Marketing Evolution is a place where innovative marketing minds, advanced data science, and visionary technology meet. We offer software and strategic consulting services to help leading marketers plan, measure, and continuously improve their performance and unlock ROI. 

Position Overview

Directors are a critical linchpin on the Marketing Evolution team, as they oversee and guide the work efforts we execute. Directors lead the daily communications and coordinate across internal team members in Support, Modeling and Analytics, and Product Development. Ultimately, Directors are responsible for driving high-quality work that produces true insights and recommendations that tie to measurable value (vs. simply delivering “data”).

Key characteristics of a strong Director include:

  • Excellent communication (both verbal and written), interpersonal, and managerial skills.
  • Ability to analyze and interpret complex sets of data and information and turn them into actionable insights; superior ability to display complex data and information in an easy-to-understand manner.
  • Strives to be a positive mentor / coach and role model to their team members, playing an active role in developing their growth.
  • A sense of urgency in executing work, sometimes under tight deadlines, and the ability to multi-task.
  • Relentless attention to detail and accuracy.
  • Strong project management skills and the ability to lead a cross-functional team.
  • An ongoing desire to go beyond project-specific work, be innovative, and bring new ideas to the table to improve the overall data management and analytics process.
  • 5-10 years of experience; 4+ years of management consulting or marketing analytics experience ideal.

While media and / or analytics experience is certainly a plus, more than anything we are looking for extremely smart, intellectually curious, highly motivated team members that fit well within our fun team and working environment.

Responsibilities

The Director’s general responsibility is to manage the team of people performing day-to-day execution of multiple software and analytics projects. Some specific responsibilities include:

  • Leads the way in driving usage, adoption and advocacy of the Marketing Evolution Software platform.
  • Act as a “hub leader” by coordinating between team members, setting priorities, and ensuring that everyone is communicating openly, all while fostering a positive team culture.
  • Oversee project timeline and roadmap; ensure the project logistics are on track by guiding account executive’s project management; be a hands-on project manager when complex situations arise.
  • Translate external questions into product feedback and a learning agenda.
  • Maintain high standards for accuracy.
  • Develop a deep understanding of our software, becoming an expert user by learning its inner workings and nuances.

Management Responsibilities

  • Develop team member careers effectively so that junior team members become equipped to move from Account Executive (AE) to Senior AE, and from Senior AE to Manager.
  • Manage team members so that skill sets are matched to appropriate tasks and timelines are managed within the team to execute against customer expectations.
  • Manage “upwards” to involve AVPs, VPs, C-level staff and sales teams at appropriate points throughout a project to troubleshoot and effectively run the team.

Company Building Responsibilities

Participate in or own innovative firm-building activities / efforts: the further advancement of Marketing Evolution as a market leader and great company depends on the contribution of all its team members. We expect individuals at all levels of the organization to help define and participate in these efforts.

Metrics for Success

  • All employees have annual career growth goals based on their position and core skills/development areas; all Support team members receive performance reviews bi-annually.
  • Ability to recognize and implement strategies or processes to improve efficiency, while maintaining flawless project execution
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